A vibrant company culture founded on the pillars of family, gratitude, and service. A portfolio of international brands dedicated to innovation in the personal beauty industry. A diverse team of talented professionals, united in their vision of achievement and growth. Welcome to Alcora.
Built upon the foundation of four brands united in purpose—L’EUDINE Global, MONAT, Project Beauty and B&R Products, Inc.—Alcora is perfectly positioned to lead the beauty and wellness industries in Latin America, North America, and beyond for decades to come. With its headquarters and manufacturing facilities located in the spectacular city of Miami, Alcora boasts an energetic, exciting corporate culture and a family of passionate professionals who thrive on the pursuit of excellence.
Some of the employee benefits we offer in Alcora are: *Medical, vision, and dental coverage for employees *Paid time Off *Paid holidays *Matching 401k
The Application Support Specialist will work as a member of the Monat IT Strategic Applications Team. The IT StratApps Team is responsible for the maintenance, enhancement and support of Monat’s business applications.
Identify and resolve issues within the various applications supported
Assist in testing and upgrading existing applications
Assist in implementing new phases of existing applications
Develop and deliver progress reports and application documentation, as needed
Develop best practices and tools for application execution and support other duties will vary as job responsibilities evolve
Receives, records, researches, and resolves internal customer questions and problems of the software
Develops, grows and maintains effective working relationships with the internal users of the software, IT Staff, and internal team members from all departments
Develops, grows and maintains effective working relationships with external vendor partners
Demonstrates a high level of composure, professionalism, communication, and knowledge to contribute to Company’s strong emphasis on customer (internal and external) satisfaction and loyalty
Conducts problem analysis and resolution using basic troubleshooting skills, documented procedures and available tools
Creates documentation for internal and external publication (as necessary)
Strives to acquire and maintain a current knowledge of products, Support procedures, practices, and policies
Works under immediate supervision but is self-motivated and can work independently in a high-volume, high-stress, high-fun, high excitement environment
Typically reports to a supervisor or manager
Must have two to four years of experience in web applications support, not limited HTML, CSS and data base, and troubleshooting of mobile applications. Additionally, position requires:
Excellent skills in the following areas: Follow-up, organization, analytical, flexibility, and internal processes.
Excellent communication skills (verbal, written, and interpersonal).
Team player with the desire and capability to step in as needed to ensure the achievement of the department’s goals.
Must enjoy working with computers, business applications