WFM Reporting Analyst

Job Locations US-FL-Doral
ID
2020-1191
Category
Customer Service/Support
Type
Full-Time

Company Overview

 
 
A vibrant company culture founded on the pillars of family, gratitude, and service. A portfolio of international brands dedicated to innovation in the personal beauty industry. A diverse team of talented professionals, united in their vision of achievement and growth. Welcome to Alcora.
 
Built upon the foundation of four brands united in purpose—L’EUDINE Global, MONAT, Project Beauty and B&R Products, Inc.—Alcora is perfectly positioned to lead the beauty and wellness industries in Latin America, North America, and beyond for decades to come. With its headquarters and manufacturing facilities located in the spectacular city of Miami, Alcora boasts an energetic, exciting corporate culture and a family of passionate professionals who thrive on the pursuit of excellence.
 
Some of the employee benefits we offer in Alcora are:
*Medical, vision, and dental coverage
*Paid time Off                           
*Paid holidays
*Matching 401k                
*Free Gym Access
 
 

Job Summary

As a WFM Reporting Analyst, you will be accountable for designing, developing, maintaining and publishing Contact Center related reports. You will also be responsible to provide reporting analysis and explanation for results as needed for decision making. Work may be done for internal and external clients.

Responsibilities

 

  • Create, support, and provide reports for our internal/external teams, scheduled and ad-hoc.
  • Assemble and validate the accuracy of data gathered from various databases to prepare daily/weekly/monthly/quarterly reporting standards specifications for high-level management reporting requirements.
  • Collaborate with internal resources to establish and execute on our strategy of leveraging customer and company data to quickly identify trends and opportunities within large global customer segment. Providing first level support.
  • Deliver analytical insight and ensure key business performance risks, issues, and opportunities are highlighted to management
  • Perform other related duties as assigned

Qualifications

 

  • Strong analytical skills needed to analyze large quantities of data, identify trends and drivers, and distill them into insightful analysis for reporting packages
  • Intuitive thinker who promotes communication, fosters teamwork across the cross functional groups to include senior management and customer facing teams, and achieves consensus; excellent interpersonal skills
  • Quick learner and problem solver who can deliver innovative ideas and approaches when faced with new issues or challenges.
  • Strict attention to detail and intensity around consistently delivering high quality outputs in a multi-tasking environment
  • Must exhibit a willingness for driving and delivering results by providing valuable service quality performance analysis and reporting on a timely basis to help facilitate decision making