Fraud Chargeback Specialist

Job Locations US-FL-Doral

Company Overview

A vibrant company culture founded on the pillars of family, gratitude, and service. A portfolio of international brands dedicated to innovation in the personal beauty industry. A diverse team of talented professionals, united in their vision of achievement and growth. Welcome to Alcora.
Built upon the foundation of four brands united in purpose—L’EUDINE Global, MONAT, Project Beauty and B&R Products, Inc.—Alcora is perfectly positioned to lead the beauty and wellness industries in Latin America, North America, and beyond for decades to come. With its headquarters and manufacturing facilities located in the spectacular city of Miami, Alcora boasts an energetic, exciting corporate culture and a family of passionate professionals who thrive on the pursuit of excellence.
Some of the employee benefits we offer in Alcora are:
*Medical, vision, and dental coverage
*Paid time Off                           
*Paid holidays
*Matching 401k                
*Free Gym Membership

Job Summary

The role of the Chargeback Specialist is responsible for working credit and debit card fraud/dispute cases from the beginning to completion. They will ensure that all credit card chargeback regulations are adhered to while attempting the highest recovery and minimal losses for MONAT.


  • Review and analyze various notifications and escalations to identify fraudulent transactions.
  • Analyze fraud/dispute cases and complete within an appropriate time frame.
  • Stay up to date on industry information, Visa, MasterCard & AMEX regulations, new products, enhancements, system changes and compliance issues.
  • Summarize key findings and recommend anti-fraud processes and system enhancements.
  • Review documentation received from cardholders and financial institutions and complete the recovery to minimize financial loss.
  • Enter and maintain accurate investigation/fraud/chargeback reporting. Provide escalation and updates to management.
  • Research and provide back-up documentation to dispute chargeback errors.


  • Minimum of 2 years’ experience in chargeback/disputes processing. Direct Selling experience a plus.
  • Experienced in dealing with Merchant or Payer frauds including account take over, ID theft and collusion schemes.
  • Flexibility to work in morning & evening shifts.
  • Proficient with Windows-based software and Microsoft Office applications.
  • Strong analytical, critical thinking/problem solving skills
  • Extensive knowledge of excel is preferred.