Help Desk Level 1

Job Locations US-FL-Doral
ID
2020-1219
Category
IT Operations
Type
Full-Time

Company Overview

A vibrant company culture founded on the pillars of family, gratitude, and service. A portfolio of international brands dedicated to innovation in the personal beauty industry. A diverse team of talented professionals, united in their vision of achievement and growth. Welcome to Alcora.
 
Built upon the foundation of four brands united in purpose—L’EUDINE Global, MONAT, Project Beauty and B&R Products, Inc.—Alcora is perfectly positioned to lead the beauty and wellness industries in Latin America, North America, and beyond for decades to come. With its headquarters and manufacturing facilities located in the spectacular city of Miami, Alcora boasts an energetic, exciting corporate culture and a family of passionate professionals who thrive on the pursuit of excellence.
 
Some of the employee benefits we offer in Alcora are:
 
*Medical, vision, and dental coverage
*Paid time Off                           
*Paid holidays
*Matching 401k       

Job Summary

The Help Desk Technician assists the IT Director in providing customer service and handling day-to-day customer issues via phone, email, and computer chat.

Responsibilities

  • Manages and responds to Help Desk tickets in a timely manner
  • Responds to customer issues via phone, email, computer chat and in-person
  • Provides customer assistance as required
  • Documents customer interactions and provided solutions
  • Runs diagnostics to resolve IT reported issues
  • Installs, makes changes and repairs computer software as required
  • Follows-up with customers to ensure issues are resolved
  • Active Directory User creation
  • Exchange mailbox creation
  • Existing Software Installations
  • Hardware replacement on Desktops and laptops
  • Desktop and laptop setup
  • Knowledge of multiple operating system – Windows, Android, Mac OS, IOS
  • Other related tasks as assigned.

Qualifications

JOB SPECIFICATIONS/QUALIFICATIONS

1 years of experience working in a help desk environment diagnosing and resolving basic software and hardware computer technical issues is required

PREFERRED EXPERIENCE AND ATTRIBUTES

  • Flexibility to work a variety of shifts with minimal notice
  • Available to work overtime when needed
  • Excellent oral communication skills
  • Highly organized to keep Help desk tickets order
  • Ability to diagnose and resolve basic computer technical issues
  • Active Directory User creation
  • Exchange mailbox creation
  • Existing Software Installations
  • Hardware replacement on Desktops and laptops
  • Desktop and laptop setup
  • Configuration of Office 365 applications on user workstations
  • Asset and inventory management
  • Excellent oral and writing skills, effective communication and learning skills.
  • Strong customer service orientation with ability to educate providers, clients and staff.
  • Effective and efficient organization and time management skills
  • Ability to maintain strict confidentiality and handle sensitive information.
  • Good telephone and other distance communications skills; flexibility in dealing with simultaneous projects, issues, and timelines.
  • Ability to respond well under pressure and work in a fast-paced environment.

Physical Requirements

Walking, bending, standing, sitting