A vibrant company culture founded on the pillars of family, gratitude, and service. A portfolio of international brands dedicated to innovation in the personal beauty industry. A diverse team of talented professionals, united in their vision of achievement and growth. Welcome to Alcora.
Built upon the foundation of four brands united in purpose—L’EUDINE Global, MONAT, Project Beauty and B&R Products, Inc.—Alcora is perfectly positioned to lead the beauty and wellness industries in Latin America, North America, and beyond for decades to come. With its headquarters and manufacturing facilities located in the spectacular city of Miami, Alcora boasts an energetic, exciting corporate culture and a family of passionate professionals who thrive on the pursuit of excellence.
Some of the employee benefits we offer in ALCORA are:
*Medical, vision, and dental coverage for employees *Paid time Off *Paid holidays *Matching 401k *Free Gym access
The Real Time Analyst is responsible for managing and ensuring that the service level agreements are met daily by Managing Real time scheduling, Skilling and monitoring of agent behavior.
Manage the call volume, daily attendance and program schedules
Assist with creation if metrics and targets for services
Work closely with the operations team to analyze and help improve their delivery processes
Generate ideas for process and service improvement planning
Use trends and reports to forecast real time requirements.
Assist with projects and other duties as requested or assigned
2+ years working in Call Centers
1+ years working in Work Force Management (WFM)
Basic Microsoft Excel skills
Experience with IEX,Teleopti and InContact Preferred
Attention to detail and high level of accuracy
Ability to multi-task, focus on multiple dashboards and different reports for extended periods of time
Ability and willingness to work‚ as necessary‚ after hours and weekends
Ability to communicate effectively, both verbal and in writing