The MONAT Manager, Contact Center will successfully will provide daily leadership, management, and support to a team of Customer Care Agents, Specialists and Supervisors. The position will be responsible for providing ongoing actionable feedback, coaching, and motivation to assigned team. Also, work closely with other departments to ensure company/departmental service, marketing, and quality goals are met and/or exceeded.
Along with daily management of the team, this position will also focus on developing processes which will enable improved productivity and efficiencies. The individual will be required to be self-driven to achieve excellence in everything they do. Be motivated, reliable, and persistent.