The IT Helpdesk Senior Manager is responsible for leading a team of skilled Support Analysts in providing installation, maintenance and support for our End User Computing environment. This position is a leadership position that involves mentoring the IT Support Global teams, providing a point of escalation for the team and prioritizing workload amongst the team.
Additional tasks include answering end users’ PC and software support questions, performing PC and peripheral maintenance, and assisting with PC and peripheral setups and software upgrades.
Daily tasks for the team include analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Help Desk. This position supervises a team that participates in on-call rotation that requires after-hours support and periodically adjust work hours to perform maintenance tasks at times least impactful to customers.
This position requires 24/7 availability