Helpdesk Technician 2

Job Locations US-FL-Doral
ID
2020-1336
Category
IT Operations
Type
Full-Time

Company Overview

A vibrant company culture founded on the pillars of family, gratitude, and service. A portfolio of international brands dedicated to innovation in the personal beauty industry. A diverse team of talented professionals, united in their vision of achievement and growth. Welcome to Alcora.
 
Built upon the foundation of four brands united in purpose—L’EUDINE Global, MONAT, Project Beauty and B&R Products, Inc.—Alcora is perfectly positioned to lead the beauty and wellness industries in Latin America, North America, and beyond for decades to come. With its headquarters and manufacturing facilities located in the spectacular city of Miami, Alcora boasts an energetic, exciting corporate culture and a family of passionate professionals who thrive on the pursuit of excellence.

Job Summary

The Help Desk Technician Level 2 assists the IT Director in providing customer service and handling day-to-day customer issues via phone, email, and computer chat.

Responsibilities

• Manages and responds to Help Desk tickets in a timely manner
• Responds to customer issues via phone, email, computer chat and in-person
• Provides customer assistance as required
• Documents customer interactions and provided solutions
• Runs diagnostics to resolve IT reported issues
• Installs, makes changes and repairs computer software as required
• Follows-up with customers to ensure issues are resolved
• Setup and resolve network issues including FTP
• Manage and setup multi-factor authentication
• Router and switch installations & configurations
• VPN setups
• Office 365 Administration
• Exchange Administration
• Knowledge of multiple operating system – Windows, Android, Mac OS, IOS
• Existing and New Software installations & implementations
• Active Directory Administration
• Other related tasks as assigned.

Qualifications

1 years of experience working in a help desk environment diagnosing and resolving basic software and hardware computer technical issues is required


PREFERRED EXPERIENCE AND ATTRIBUTES
• Flexibility to work a variety of shifts with minimal notice
• Available to work overtime when needed
• Excellent oral communication skills
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve computer and server technical issues
• Router and switch installations & configurations
• VPN setups
• Office 365 Administration
• Exchange Administration
• Existing and New Software installations & implementations
• Active Directory Administration
• Excellent oral and writing skills, effective communication and learning skills.
• Strong customer service orientation with ability to educate providers, clients and staff.
• Effective and efficient organization and time management skills
• Ability to maintain strict confidentiality and handle sensitive information.
• Good telephone and other distance communications skills; flexibility in dealing with simultaneous projects, issues, and timelines.
• Ability to respond well under pressure and work in a fast-paced environment.
Physical Requirements
• Walking, bending, standing, sitting
• Motor skills to enable efficient utilization of computer, telephone, written and other modes of communication, with or without a reasonable accommodation.